Q: To what address do I ship my work?
A: JanKossen Contemporary, 529 W 20th Street 7th floor, New York, NY 10011, USA
Att: Jasmin Kossenjans
Q: When should I ship my work?
A: Plan early! Work must arrive in the gallery no later than Tuesday , Jan 15th by 5pm.
Q: What shipping methods should I use?
A:We suggest setting up an online account with common couriers such as Fedex, UPS, TNT, DHL or the US Postal Service. You can sign up online and print bar-coded shipping labels.
A return label must be included and placed inside your box.
Q: Do I have to provide a prepaid return label?
A: Yes, You MUST provide either a prepaid shipping label within your box, or e-mail a label no later than 10 days before the show’s closing. We understand select carriers (FedEx) have labels that expire after 30 days.
Q: If I paid for a return label, and my work sells, do I get reimbursed?
A: No. Include that in your price calculation. So in case of a sale, these expenses are covered. See our info-sheet “How to price your artworks”.
Q: What happens if I do not provide the correct return shipping label with my artwork?
A: We will consider your artwork a donation to the gallery. YOUR RETURN LABEL MUST HAVE A BAR CODE ON IT. Your label is not correct if it does not have a bar code. If you have a label with just your account or credit card number on it that means it has not been processed and will not be picked up by the shipping company. DO NOT SEND labels filled out by hand. Please see the images for this section.
A: Yes. However, we suggest tracking your own package online through your shipping carrier.
Q: How do I get my artwork back if it does not sell?
A: You must include a prepaid return shipping label if you want your artwork delivered back to you. It is free to open an account and print out a prepaid/barcoded shipping label. No cash, only accounts or credit card numbers on shipping labels please. While we prefer Fedex or UPS, we accept any major shipping company (TNT, DHL etc). If we do not receive a prepaid return label and your artwork does not sell we will consider your artwork a donation to the gallery.
Q: When will my work ship back to me?
A: We will ship unsold work back to all artists the week after the show closes.
A: We highly recommend investing in good packing materials to ship your work. Proper packaging is a wise investment especially if you will be sending your pieces back and forth to galleries. We advise using first soft tissue or cloth prior to wrapping works in bubble wrap. Bubbles can leave round marks on the work’s surface, particularly in the case of plexiglass.
Q: What shipping materials do you recommend?
A: A clam shell box with a convoluted foam insert is THE BEST and makes packaging easy for you and us when we return the piece packed to you. You can find examples of these at Uline.com. If you intent to package a different way, we recommend wrapping your work in foam or bubble wrap (without tape).
Remember! We will be reusing your packing materials to return the artwork to you. Tape will tear, and damage your bubble wrap. So please use sticky tape sparingly.
Q: How should I label the shipping box?
A: Ensure your name and contents are clearly labelled on the back of your box. Include the title, size and weight. See example below.
Q:What should I avoid when packaging my artwork?
A: Do not over tape! Too much tape is dangerous: It can stick to your art and ruin it. It also makes your package impossible to open without using a knife or scissors. This means the packaging cannot be reused when returning the artwork to you. Invest in the few extra inches of foam or bubble wrap to properly cover your work! Be generous with the foam wrapping. Instead of taping, tuck in the sides to ensure work is secure.
Absolutely No Peanut or Popcorn filling will be accepted! These fillings are a headache and a mess. If you insist on packaging with peanuts or any flaking Styrofoam material you will incur a $35 janitorial fee.
Q: What if my artwork arrives damaged?
A: By sending your work and agreeing to take part in the exhibition you also agree to follow our packing and shipping guidelines. The risk of damage, however, is always present during transportation. We will email you photos of any damage and do our best to hide it. If the damage cannot be repaired, the work will be stored and returned as scheduled with the rest of the artwork. If damage alters the price of the work we will negotiate with the buyer, contacting you for your permission prior to the final sale.
Q: I am shipping from outside the United States. What should I be aware of?
A: Please allow additional time for your shipment to pass through customs. If it is selected to be checked it will be delayed entrance into the U.S. Additionally, you will need to specify on the shipping document that all charges are incurred by you as shipper. If this is not specified and we receive an invoice, we reserve the right to charge you this amount or refuse the shipment.
Q: I am shipping from outside the United States. Can I send my artworks unframed?
A: Yes. For works on paper, order a frame online (IKEA USA for instance or here ) and have it delivered to the gallery. We charge a $30 hourly service fee for each artwork we frame for you.
Please be advised, when returning your work we are unable to ship the artwork framed, if you have no prepaid label to cover this extra cost.
Q: I am shipping from outside the United States. Can I send canvas works in a roll, unstretched?
A: Yes. Based on size, we will send you a quote for labor and material fees to stretch your artwork. Depending on size, estimates range from $70 – 120 per artwork. Your artwork will be returned rolled.
Delivering Artwork in Person
Q: Can I drop off my work in person, or have someone drop it off for me?
A: Yes, work can be delivered any time during gallery opening hours (Tuesday to Friday 11:00-18:00 and Saturday 11:00-17:00. We ask that you provide the deliverer’s name (if not artist) and date of arrival in advance.
Q: How should I properly drop off my artwork?
A: It is likely your artwork will not be able to be hung at the time of delivery. As such, we ask that you protect your artwork with proper packaging, labeled as yours for storage purposes.
Q: When should I pick up my artwork?
A: The following week after the show closes, you can arrange for collection during our opening hours. Please call 631-903-5564 if you are not sure.